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• Hybrid – from Gdańsk/Warsaw, 3 days from the office

Key Responsibilities
•    Develop, implement, and maintain configuration management processes and procedures in alignment with ITIL and organisational best practices.
•    Manage the Configuration Management Database (CMDB), ensuring accurate and up-to-date records of configuration items (CIs), their relationships, and dependencies.
•    Conduct regular audits and reconciliations of configuration data to ensure data integrity and compliance with internal policies and external regulations.
•    Collaborate with service owners, project managers, and technical teams to capture and update configuration information throughout the lifecycle of IT services and infrastructure.
•    Support change management processes by assessing the impact of proposed changes on configuration items and maintaining proper documentation.
•    Oversee the end-to-end lifecycle management of hardware assets, including procurement, receipt, deployment, maintenance, and disposal.
•    Maintain comprehensive asset inventories and ensure accurate asset tagging, tracking, and documentation.
•    Coordinate with procurement, finance, and facilities teams to manage asset acquisition, warranty, and contract information.
•    Monitor asset utilisation and performance to identify opportunities for optimisation and cost savings.
•    Ensure compliance with software licensing, regulatory, and security requirements related to hardware assets.
•    Serve as the primary point of contact for configuration and hardware asset-related queries across IT, procurement, finance, and other relevant departments.
•    Facilitate regular collaboration meetings to review asset and configuration status, resolve issues, and drive process improvements.
•    Develop and deliver training programmes for stakeholders on configuration and asset management processes and tools.
•    Lead initiatives to integrate configuration and asset data with other IT service management (ITSM) modules, such as incident, problem, and change management.
•    Generate regular and ad-hoc reports on asset inventory, configuration status, compliance, and financial metrics.
•    Analyse trends and provide recommendations to senior management for strategic planning, risk mitigation, and cost control.
•    Support audits and provide evidence of compliance with internal and external standards.
•    Identify and implement process improvements to enhance the efficiency, accuracy, and effectiveness of configuration and asset management.
•    Stay updated with industry best practices, emerging technologies, and regulatory changes related to asset and configuration management.
•    Establish robust governance frameworks to ensure accountability and oversight of configuration and asset management processes.
•    Define clear roles and responsibilities for governance committees and stakeholders.
•    Implement regular reviews and audits to maintain compliance with organisational policies and regulatory requirements.
•    Provide transparent and timely reporting to senior management, highlighting key metrics, risks, and areas for improvement.
•    Utilise dashboards and analytics to monitor performance and support data-driven decision-making.

Job Description

Key Skills and Competencies
•    Thorough understanding of ITIL practices, especially configuration and asset management.
•    Strong analytical, organisational, and problem-solving skills.
•    Excellent communication and stakeholder management abilities.
•    Proficiency in ITSM tools (e.g., ServiceNow, BMC Remedy) and asset management solutions.
•    Attention to detail, with a commitment to data accuracy and process compliance.
•    Ability to lead cross-functional teams and drive process change.
•    Knowledge of software licensing, contract management, and IT procurement processes is desirable.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Short Description

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.