Short Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

Job Description

• Hybrid – from Gdańsk/Warsaw, 3 days from the office

Role

•    As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc.
•    Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
•    Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
•    Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
•    Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets
•    Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
•    Driving the internal audits, define and drive service improvement programs based on the external audit findings
•    Report the Customer on all Process areas as per the Contractual agreements

Experience

•    8 - 12 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
•    ITIL 2011 Expert / ITIL 2011 Intermediate Certified, Knowledge of ITSM Tools
•    Capability to deliver ITIL Trainings
•    Excellent team management skills and inter-personal skills
•    Excellent Presentation skills, verbal and written communication skills and facilitation skills
•    Good documentation and process flow diagramming skills

Job related skills

•    Knowledge of ITSM Tools
•    Good working knowledge on Microsoft Project and Visio & MS Office Suite
•    Good documentation and process flow diagramming skills

Management / Personal skills

•    Excellent Presentation skills
•    Ability to work with, manage and negotiate with Clients, Business Partners , Vendors, and Third Party Support Providers
•    Excellent Written and Spoken communication skills.

Educational Qualification

•    Graduate or Postgraduate in Management / Engineering / Computer sciences.

Tests, Certifications

•    ITIL 2011 Expert / ITIL 2011 Intermediate Certified

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.