Job Description
Job Title:  ITIL Configuration & Change Manager
City:  Gdansk
State/Province:  pomorskie
Posting Start Date:  3/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location and Work Mode:

  • Regular working hours
  •  Hybrid module of work from Gdańsk  – 2 days from home and 3 days from the office

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Responsibilities: 

  • Own and govern end‑to‑end change management processes across complex, multi‑supplier environments
  • Plan, assess, and coordinate changes, including risk, impact, scheduling, and resources
  • Ensure compliance with internal policies, regulatory requirements, and industry best practices
  • Engage and communicate effectively with business, IT, and external service providersLead post‑implementation reviews and drive continuous improvement
  • Provide clear reporting on change performance, risks, and outcomes to senior stakeholders

    Lead ITIL‑aligned configuration and asset management processes, including CMDB governance

  • Ensure accuracy, integrity, and compliance of configuration and asset data through regular audits
  • Manage end‑to‑end hardware asset lifecycle, from procurement to disposal
  • Support change management by assessing CI impact and maintaining documentation
  • Collaborate with IT, procurement, finance, and vendors to optimise asset usage and costs
  • Deliver reporting, dashboards, and insights to support compliance, risk mitigation, and decision‑making
  • Drive continuous improvement, governance, and stakeholder enablement across ITSM processes

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Requirements:

  • Proven experience in change management within large, complex, multi‑vendor environments
  • Strong knowledge of IT service management frameworks, including ITIL (Change, Configuration & Asset Management)
  • Excellent stakeholder management and communication skills, with the ability to influence at all levels
  • Ability to manage multiple concurrent initiatives with competing priorities
  • Strong analytical and problem‑solving skills, including risk and impact assessmentExperience developing change management processes, policies, and documentation
  • Proficiency in ITSM tools (e.g. ServiceNow, BMC Remedy) and asset management solutionsS
  • trong reporting skills with experience preparing insights for senior management
  • Knowledge of service integration, software licensing, and IT procurement is a plusRelevant ITIL or change management certifications desirable

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What we offer:

  • Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
  • Premium medical services for employees and family members (Luxmed)
  • Life & Disability Insurance for employees and family members (Generali)
  • Profitable Voluntary Pension Fund
  • Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
  • Integration and cultural events for employees
  • Reward and recognition programs for high performers
  • Employee Referral bonuses
  • Relocation assistance: accommodation, travel, and other covered expenses

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Mandatory Skills: ITIL Change Mgmt .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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