Job Description
Job Title:  ITSM Developer - Servicenow-Development
City:  Gdansk
State/Province:  pomorskie
Posting Start Date:  1/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

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Role Summary 

We’re seeking an ITSM Developer with strong experience building and integrating ITOM/ITSM capabilities on ServiceNow and Valuemation. You will design and deliver catalog-driven services, automation-first integrations, and resilient workflows that adhere to ITOM best practices, while collaborating closely with product owners, platform teams, and operations. 

Key Responsibilities 

Design, develop, and test ITOM applications and integrations across ServiceNow and Valuemation, focusing on performance, reliability, and maintainability. 

Integrate custom applications with ServiceNow/Valuemation to automate ticket creation and single/multilevel approval flows endtoend. 

Configure and customize ITOM modules to meet business requirements (e.g., Discovery, Event/Alert Management, Service Mapping/Optimization). 

Develop platform logic: Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer/Workflow, Integration Hub spokes/custom actions. 

Service Catalog development: request models, items, variables, UI, SLAs, approvals, fulfillment tasks, and orchestration. 

Crossmodule integrations: connect ITOM with CMDB, Service Desk/ITSM (Incident, Problem, Request) and automation tools (via REST/SOAP). 

Stakeholder collaboration: translate requirements into technical designs, estimates, and incremental deliverables; demo and document features. 

Troubleshoot and resolve ITOM/ITSM issues using logs, Performance Analytics, and platform diagnostics; drive root cause and prevention. 

Dashboards & reporting: build operational and service KPIs for transparency and decision support. 

Compliance & best practices: enforce coding standards, security, data quality, and change management (update sets/version control). 

Required Qualifications & Skills 

5+ years of ServiceNow ITOM development with working experience on Valuemation (development/configuration). 

Strong understanding of ITOM processes and best practices (discovery, event/alerting, service mapping, operations automation). 

Proficiency in Service Catalog development, JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies. 

Custom REST API–based integrations with automation/orchestration tools; experience with Integration Hub/Spokes. 

ServiceNow development tools: Studio, Update Sets, Flow Designer/Workflow automation; familiarity with CI/CD and version control (e.g., Git). 

Analytical and problemsolving skills with a bias for automation and datadriven decisions. 

Dashboard development using Performance Analytics/Reporting. 

Preferred Skills (Detail) 

Valuemation: development & configuration processes, catalog and workflow setup, approval chains, integration patterns. 

ServiceNow ITOM modules: Discovery, Event/Alert Management, Service Mapping/Optimization, Incident/Problem/Request, Integration Hub. 

Service Catalog & scripting: JavaScript (server/client), Business Rules, Client Scripts, Script Includes, UI Policies, Glide APIs. 

ITOM best practices: sourceoftruth CMDB, normalized data, governed change, observability integrations, automated remediation. 

Agile methodologies: backlog refinement, sprint planning, demos, retrospectives; testfirst mindset (ATF where applicable). 

Education 

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience. 

Working Model & Travel 

Onsite in Poland

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

 

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Mandatory Skills: Servicenow-Development .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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