-
Apply Now
-
Please wait...
Start applying with LinkedIn
Job Description
With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!
Type of contract: COE
Working hours: 24x7 Rotational Shift Support: Morning, General and Night
Module of work: Preferred 5 days per week from the office. Flexibility may be available, please discuss this with the recruiter.
Location: Gdańsk
Note – Kindly discuss with recruiter for location flexibility.
͏
Key Responsibilities
- Coordinate and manage Major Incidents to ensure timely restoration of business-critical services.
- Lead and chair Major Incident Management (MIM) bridge calls, driving resolution activities across multiple support teams.
- Act as the central point of communication during critical incidents, providing regular updates to stakeholders and leadership.
- Manage cross-functional and cross-tower technical teams to identify workarounds and restore services within agreed timelines.
- Ensure incident escalations are handled effectively and in accordance with defined processes.
- Monitor incident progress, track actions, and drive accountability until full resolution.
- Facilitate post-incident reviews and support root cause analysis activities.
- Collaborate with Service Desk, Problem Management, Change Management, and Release Management teams to improve service stability.
- Maintain accurate incident records, documentation, and reporting.
- Identify trends and recommend process improvements to reduce service disruptions.
͏
Key Requirements
- 2-4 years of experience in Incident Management or Major Incident Management.
- Good understanding of the ITIL framework, with practical experience in Incident and Major Incident Management processes.
- Hands-on experience as a Major Incident Coordinator, including leading and facilitating MIM calls.
- Experience managing complex, high-priority incidents involving multiple technical teams and service towers.
- Strong knowledge of Service Desk operations, escalation management, and operational support environments.
- Experience working with senior stakeholders and providing regular incident communications.
- Excellent verbal and written communication skills.
- Strong problem-solving, decision-making, and coordination abilities.
- Ability to perform effectively in high-pressure, time-critical situations.
- Knowledge of Problem Management, Change Management, or Release Management would be an advantage.
- ITIL Foundation certification is preferred
͏
What We Offer:
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
- Premium medical services for employees and family members (Lux med)
- Life & Disability Insurance for employees and family members (Generali)
- Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
- Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
- Co-financing for glasses
- Access to internal and external learning platforms (i.e. WiLearn, HMM, FutureSkills)
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
- Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
- Integration and cultural events for employees
- Performance based Reward and recognition programs
͏
Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Mandatory Skills: Process Tools .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
-
Apply Now
-
Please wait...