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With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

The Incident Manager is responsible for overseeing the end-to-end management of incidents that disrupt normal business operations. This role requires a proactive and organised professional who can coordinate response efforts, minimise impact, and ensure rapid resolution of incidents. The Incident Manager acts as the primary point of contact during critical events and works closely with technical teams, business stakeholders, and external partners to restore services as quickly as possible.

• Hybrid – from Gdańsk/Warsaw, 3 days from the office

Key Responsibilities
•    Lead and coordinate the incident response process from initiation to closure, ensuring timely and effective resolution of all incidents.
•    Act as the central communication point for all major incidents, providing clear updates to stakeholders and management.
•    Facilitate root cause analysis and post-incident reviews, documenting lessons learned and recommending preventive measures.
•    Develop, maintain, and continuously improve incident management policies, procedures, and best practices.
•    Collaborate with cross-functional teams including IT, operations, security, and business units to ensure seamless incident handling.
•    Monitor incident trends and prepare regular reports on incident metrics, response times, and outcomes.
•    Conduct incident response training and awareness programmes for team members and stakeholders.
•    Ensure compliance with regulatory requirements and internal service level agreements (SLAs) related to incident management.
•    Escalate incidents appropriately and manage communication with third-party vendors or service providers as needed.

Qualifications and Experience
•    Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.
•    3+ years of experience in incident management, IT service management, or a related discipline.
•    Professional certifications such as ITIL, ISO 20000, or similar are preferred.
•    Strong analytical, problem-solving, and decision-making skills.
•    Excellent communication and interpersonal abilities, with fluency in English.
•    Proficiency in incident management tools and ITSM platforms.
•    Experience working in a high-pressure environment with 24/7 operational responsibilities is desirable.

Key Competencies
•    Leadership and team coordination
•    Attention to detail and organisational skills
•    Ability to work under pressure and manage multiple priorities
•    Stakeholder management and negotiation skills
•    Continuous improvement mindset
•    Adaptability and resilience

Compensation Data

What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)

• Premium medical services for employees and family members (Luxmed)

• Life & Disability Insurance for employees and family members (Generali)

• Profitable Voluntary Pension Fund

• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.

• Integration and cultural events for employees

• Reward and recognition programs for high performers

• Employee Referral bonuses

• Relocation assistance: accommodation, travel, and other covered expenses

• Friendly and inclusive company culture

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.