Job Description

Work Environment:

• Hybrid – from Gdańsk/Warsaw, 3 days from the office

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Key responsibilities:

• Handling L1, L2 & L3 Level tickets per SLAs and act as first point escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.
• Perform RCA for Major Incident’s related to his / her tower Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination. Prepare Weekly and monthly status reports.
• Participate in business meetings with various stakeholders on a need basis.
• Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members. Able to work on Knowledge acquisition and updates to related documents.

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Skills & Qualifications:

• 8+ years of experience in network security
• At least 4 years’ experience on Firewalls (Palo Alto preferred)
• At least 4 years’ experience on Load Balancers (F5 preferred)
• Certification on Palo Alto firewalls and F5 products
• At least 2-year experience in cloud based platforms like Endpoint Security, Email Security & Web Security etc.
• Security Certifications - CISSP, CISA etc.
• Experience in Planning, Designing and preparing HLD and LLD diagrams
• Knowledge on NIST framework

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.