Job Description
Job Title:  Major Incident Coordinator (SME)
City:  Gdansk
State/Province:  pomorskie
Posting Start Date:  10/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience! 

 

Type of contract: COE

Working hours: 24x7 Rotational Shift Support: Morning, General and Night 

Module of work: Preferred 5 days per week from the office. Flexibility may be available, please discuss this with the recruiter.

Location: Gdańsk

Note – Kindly discuss with recruiter for location flexibility.

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Key Responsibilities

  • Coordinate and manage Major Incidents to ensure timely restoration of critical business services.
  • Lead and facilitate Major Incident Management (MIM) bridge calls involving multiple support teams.
  • Act as the central point of coordination and communication during major incidents.
  • Ensure appropriate escalation and engagement of technical teams and stakeholders.
  • Track incident progress, action items, and recovery activities until resolution.
  • Manage cross-tower incidents and coordinate efforts across infrastructure, application, and support teams.
  • Provide timely incident updates to stakeholders and service owners.
  • Support post-incident reviews and contribute to continuous improvement initiatives.
  • Maintain incident documentation, reporting, and process compliance.
  • Collaborate with Service Desk, Problem Management, Change Management, and Release Management teams as required.

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Key Requirements

  • 6-8 years of experience in Incident Management or Major Incident Management.
  • Strong knowledge of ITIL Incident Management and Major Incident Management processes.
  • Proven experience as a Major Incident Coordinator with hands-on experience chairing MIM calls.
  • Experience managing complex cross-functional and cross-tower incidents.
  • Good understanding of Service Desk operations and escalation management.
  • Strong stakeholder management and communication skills.
  • Ability to work effectively in a fast-paced, high-pressure environment.
  • Strong organisational, coordination, and problem-solving skills.
  • Knowledge of Problem Management, Change Management, or Release Management is an advantage.
  • ITIL Foundation certification is preferred.

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What We Offer:

  • Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
  • Premium medical services for employees and family members (Lux med)
  • Life & Disability Insurance for employees and family members (Generali)
  • Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
  • Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
  • Co-financing for glasses
  • Access to internal and external learning platforms (i.e. WiLearn, HMM, FutureSkills)
  • Employee Referral bonuses
  • Relocation assistance: accommodation, travel, and other covered expenses
  • Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
  • Integration and cultural events for employees
  • Performance based Reward and recognition programs

 

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

 

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

 

Mandatory Skills: Process Tools .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Jeśli napotkasz podejrzaną pocztę, reklamy lub osoby oferujące pracę w Wipro, napisz do nas na helpdesk.recruitment@wipro.com. Nie wysyłaj swojego CV e-mailem na ten identyfikator, ponieważ nie jest on monitorowany pod kątem życiorysów i podań o pracę.

Wszelkie skargi lub wątpliwości dotyczące nieetycznych/nieuczciwych praktyk zatrudniania należy kierować do naszej Grupy Rzeczników Praw Obywatelskich pod adresem ombuds.person@wipro.com.

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Wipro jest zaangażowane w tworzenie dostępnego, wspierającego i integracyjnego miejsca pracy. Wszystkim kandydatom, w tym osobom z niepełnosprawnościami, zapewnione zostaną racjonalne usprawnienia przez cały czas trwania procesu rekrutacji i selekcji. Tam, gdzie to możliwe, informacje o udogodnieniach muszą zostać poinformowane przed złożeniem wniosku i będą one oceniane indywidualnie. Wipro zapewnia wszystkim równe szanse i ceni różnorodność.