Job Description

Work Environment:

•  Hybrid – from Gdańsk/Warsaw, 3 days from the office

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Key Responsibilities:

• Create and maintain technical documentation
• First point of escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick resolution as a crisis manager.
• Timely escalation to management.
• Plan and schedule Changes coordinating with different stakeholders.
• Perform Service Requests based on Standard Operating Procedures.
• Service incidents and queries within the agreed service levels.
• Perform RCA for Major Incidents related to his/her/their tower.
• Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents.
• Hardware troubleshooting & Vendor coordination.
• OS hardening and patching based on security recommendations.
• Software management.
• Provide input for Weekly and monthly status reports.
• Participate in business meetings with various stake holders on a need basis.
• Take corrective action based on the customer satisfaction surveys.
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members.
• Work with project teams for activities such as new server build, OS upgrades, migrations etc.

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Skills & Qualifications:

• Expert support experience Application Server and Java/ J2EE applications across multiple test lifecycles and Prod environments.
• Expert level defining and modifying configuration in JBoss such as data sources, listener ports, transports, Plugin, Java Connection artifacts as per testing requirements.
• Expert level experience administering Apache Web Server. Creating Apache start up scripts.
• Modifying Apache configuration such as Document Root, Rewrite Rules and creating virtual hosts.
• Strong experience installing and configuring JBoss, Tomcat and IIS.
• Experience integrating JBoss with web servers (Apache) and databases (Oracle, MySQL).
• Expert level automating common tasks and writing scripts in Python, Ruby, Perl, Korn and Bourne Shell.
• Writing scripts for clearing logs, monitoring server performance, Restarting JVMs, Supporting Distributed Date changes etc.
• Installation, configuration, and administration of IIS.
• Expert knowledge on IIS Security, Generate CSR, install certificates and binding the certs to respective websites.
• Comfortable working with IIS 6 and later - websites, virtual directories, application Pools etc.
• Experience in a Linux / UNIX / Windows distributed enterprise environment is required.
• Experience managing upgrading and patching Apache Tomcat deployments is required.
• Experience managing upgrading and patching other Middleware deployments is required.
• Experience supporting applications using J2EE architecture including WebSphere Application Server/MQ/Tomcat, JBOSS and WebLogic is highly desirable.
• Experience managing Middleware related monitoring tools, including, New Relic, Wily and DT, Splunk.
• Experience managing Middleware security, including participation in security-based audits.
• Experience installing, configuring, performance tuning and troubleshooting Middleware software is highly desirable.

Nice to have:

• Certification in JBoss Administration
• Knowledge in other domains such as Storage, Backup, Database and Network.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.