Job Description

Location and Work Mode:

• Regular working hours with on calls 1 week per month
• Hybrid module of work from Gdansk or Warsaw  – 2 days from home and 3 days from the office

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Responsibilities:

• Perform advanced trouble shooting of Storage failures – L3 level support. 

• Handle escalations from L2 incident Management team. 

• Coordination on Problem analysis and providing RCA. 

• Plan, execute and report Availability, Performance & Capacity management of storage and services.  

• Coordination with vendor / Service provider for problem resolution. 

• Change Impact analysis and Change coordination 

• Resolving Storage incidents and problems. 

• Storage Patch management  

• Plan and execute DR requirements for the tower and coordinate the same at project and program level requirements. 

• Troubleshoot hardware and provide hands and feet support. 

• Meet reporting requirements and represent the tower in customer, project, program meeting and audits as required.   

• Lead the tower for technical operations, Operations standardization, and documentation review. 

• Manage, maintain & update the Knowledge management database for the tower. 

• Coordinate with customers in creation of SOP’s, Templates, policies, etc. And make sure they are implemented and effective. 

• Making sure that all the resources meet the required security standards, policy and operations standards, quality guidelines and procedure and process are always followed. 

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Requirements:

• 7 -10 years in Dell EMC/NetApp Storage Administration and Hitachi and IBM storage experiance. 

• NetApp Storage array management.  

• EMC (SAN/NAS) storage array Management. 

• Good understanding of EMC/Netapp Storage array 

• EMC/NetApp Storage array storage management 

• Creating volumes, mapping volumes to hosts, volume un-mapping volumes, deletion of volumes.  

• Creation of snapshots, mapping snapshots. 

• Taking Switch configuration backup. 

• Hardware: Tape Library concepts SCIS or Fiber vendor / EMC SAN, NetApp NAS arrays. 

• Good Troubleshooting, analyzing and problem-solving skills. 
• Good Experience knowledge EMC Storage offerings, NetApp storage, and SAN Switches, HBA, Multipathing software.

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office

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