Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

Type of contract: Contract of Employment

Location and Work Mode: Gdansk - hybrid module of work 2/3 days from the office.

Working hours: 24*7 system

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Roles & Responsibilities 

• Perform first‑level diagnosis, proactive monitoring, and incident management using standard tools and processes.
• Update knowledge base articles and Known Error Database (KEDB).
• Provide support via phone, email, web channels, and remote login using documented procedures and technical knowledge.
• Analyze error logs and perform basic incident analysis to resolve medium‑complexity issues.
• Serve as the Single Point of Contact (SPOC) for customers and coordinate with L2/L3 teams until resolution.

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Requirements

• Candidate must have 1-3 years of relevant experience 
• Experience working with Cisco Routers and Switches (read‑only access for status and interface checks).
• Ability to perform log monitoring and basic device health checks.
• Understanding of standard ticketing systems (e.g., ServiceNow) and at least one network monitoring tool (SolarWinds, HPOV, NetView, Vitalnet, MRTG, etc.).
• Strong foundation in switching and routing concepts, Ethernet protocols, and the OSI model.
• Basic configuration, debugging, and troubleshooting skills for routers and switches.
• Knowledge of switching technologies such as VLAN, STP, and VTP.
• Exposure to routing protocols such as RIP, EIGRP, OSPF, and BGP.
• Basic understanding of Cisco Viptela SD‑WAN.
• Hardware troubleshooting and vendor coordination.
• ITIL process knowledge.
• Basic administration of cloud‑based IP telephony systems (e.g., Webex).
• Experience with Cisco wireless AP configuration and wireless security (WEP, LEAP, PEAP, etc.).
• Familiarity with SD‑WAN, WAN optimization technologies, and cloud networking fundamentals.
• Experience with remote system administration.
• Understanding of Incident, Change, and Problem Management processes.
• Knowledge of the ITIL framework and Ability to support escalated tasks and incidents from L1 teams.
• Good written and verbal communication skills and Strong teamwork and collaboration mindset.
• Willingness to work in a 24×7 environment.
• Experience working with global customers (advantageous).

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Lux med)
• Life & Disability Insurance for employees and family members (Generali)
• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
• Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
• Co-financing for glasses
• Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
• Integration and cultural events for employees
• Performance based Reward and recognition programs

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.