Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

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The Project Manager – OpsRamp AIOps is responsible for end‑to‑end planning, execution, monitoring, and governance of IT Operations and AIOps programs leveraging the OpsRamp platform.

The role blends project governance, service delivery oversight, and technical understanding of OpsRamp, ensuring seamless implementation, monitoring, automation, and integration of ITOM/AIOps solutions.

Project Delivery & Governance

Manage full‑cycle delivery of AIOps/OpsRamp projects, ensuring on‑time, within-scope, and within-budget execution.

Create and govern quarterly project charters, delivery trajectories, compliance tracking, and SLA adherence.

Coordinate with internal teams, WMG, and quality functions to ensure fulfillment, risk resolution, and project stability.

Conduct periodic audit reviews (quality, ISO, customer audits) ensuring zero non‑compliance.

OpsRamp AIOps Execution Oversight

Oversee the design, deployment, and optimization of OpsRamp AIOps solutions (monitoring, event management, automation).

Manage OpsRamp components including Gateways, Agents, Discovery, Dynamic Applications, Business Services, Dashboards & Reports.

Ensure best practices for OpsRamp configuration management, scaling, upgrades, and operational excellence.

Monitor integration workflows connecting OpsRamp with ITSM tools (ServiceNow, BMC Remedy, etc.).

Stakeholder & Client Management

Liaise between customers and technical teams to maintain project health, address escalations, and drive customer satisfaction.

Provide proactive updates, prepare reports, and ensure alignment with customer expectations and KPIs.

Technical Coordination & AIOps Enablement

Collaborate with engineering teams to scope monitoring, discovery, event management, automation workflows.

Troubleshoot deployment and operational issues using OpsRamp debugging/flow analysis tools.

Support infrastructure onboarding, agent deployment, and monitoring architecture definition.

Quality, Risk & Compliance Management

Manage delivery compliance with contractual requirements and information security protocols.

Identify risks, perform RCA, implement corrective actions, track compliance metrics.

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.