Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

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Work Environment:

• Hybrid – from Gdańsk/Warsaw, 3 days from the office

Skills & Qualifications:

• 10+ years of experience in network security
• At least 4 years’ experience on Firewalls (Palo Alto preferred)
• At least 4 years’ experience on Load Balancers (F5 preferred)
• Certification on Palo Alto firewalls and F5 products
• At least 2-year experience in cloud based platforms like Endpoint Security, Email Security & Web Security etc.
• Security Certifications - CISSP, CISA etc.
• Experience in Planning, Designing and preparing HLD and LLD diagrams
• Knowledge on NIST framework

Key responsibilities:

• Should be able to handle L1, L2 & L3 Level tickets per SLAs and act as first point escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager
• Plan and schedule Changes, Coordinating with different stakeholders
• Perform RCA for Major Incident’s related to his / her tower Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination. Prepare Weekly and monthly status reports.
• Participate in business meetings with various stakeholders on a need basis.
• Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members. Able to work on Knowledge acquisition and updates to related documents

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.