Job Description

Work Environment:

• Hybrid – from Gdańsk/Warsaw, 3 days from the office

͏

Key Responsibilities:

• Acquire knowledge and detailed understanding on customer’s landscape and architecture.
• Validate Scope of Work and Due Diligence of Data and identify gaps.
• Validate RLS and identify skill gaps.
• Gather required and detailed information and develop SMTD with complete understanding of customer’s architecture.
• Make sure SOPs are up to date with any changes in the process flows & same is updated to the team.
• Responsible for giving reverse knowledge transfer to BAU and getting sign-off from customer and internal stakeholders
• Effectively articulate risks and get sign-off on SMTD, Risk Register and other technical / operational documents. Propose risk mitigation plan and options.
• Responsible for implementing best practice, hardening, service assurance rollout.
• Knowledge and ability to identify the technical and operational risks well in advance and make recommendations of solution options.
• Changes management in customer devices for remote management of devices and onboarding of Monitoring tool.
• Leading from the front, take end-to-end ownership transition, and smooth Go Live of services from the perspective of People, Process and Technology.

͏

Skills & Qualifications:

• Should have minimum of 5+ years of hands-on experience in DevOps.
• Good experience in AWS Services (Cloud IAM, Security, Networking, computing and other AWS services).
• Understanding & experience with CAAS (Containers as a service) mandatory.
• Experience with EKS.
• Good experience in Azure Services.
• Knowledge of Linux admin.
• Experience in Terraform for Infrastructure automation.
• Hands-on experience with Ansible for Configuration Management.
• Experience with CI/CD tools (AWS/Azure DevOps).
• Pipeline creation using YAML.
• Experience with Logging, metrics and tracing tools.
• Experience in Prometheus and Grafana for metrics collection and visualization.
• Implementing AWS security best practices (IAM, Security Group, KMS and secret Manager).
• Strong troubleshooting skills on AWS/Azure cloud env.
• Experience with post-mortems and root cause analysis.
• Perform operational tasks, including system upgrades, patching, and maintenance.
• Develop and maintain runbooks, SOP, and automation scripts and quarterly review with version history.
• Collaboration with engineers for issue escalation and resolution.
• Experience working with Cross-functional teams (Cloud, Security, Network, Developers Firewall teams).
• Ability to handle on-call rotation and work in a 24*7 support env.
• Understanding ITSM workflows to handle P4, P3, P2, P1 SLA.

͏

What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

͏

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.