Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

Working hours: 9:00 AM – 5:00 PM CET

Work model: Full time office 

Contract type: Employment contract

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Key Responsibilities:

• Provide Level 1 support for end-user incidents and service requests, ensuring timely resolution in line with defined SLAs.

• Troubleshoot basic IT issues including hardware, software, operating systems, application installations, network patching, and printer support.

• Resolve user issues through remote desktop support and onsite/deskside support at CDA level.

• Support end users at the Tech Bar / Walk-in Center, resolving walk-in issues and providing guidance on IT equipment, tools, and processes.

• Install and configure OS images on desktops and laptops according to organizational standards and support initial device setup.

• Manage asset requests, support hardware refresh cycles, and coordinate device deliveries, collections, and returns.

• Support conference room AV equipment, meeting room devices, and basic troubleshooting of collaboration tools.

• Perform printer management activities including troubleshooting, setup, and coordination with vendors where required.

• Maintain accurate incident records, ticket updates, root cause details, and resolution documentation.

• Maintain and update local process documentation and knowledge articles.

• Collaborate with other IT teams for issue escalation, coordination, and problem resolution.

• Demonstrate strong customer service skills, effectively managing user expectations and delivering positive support experience.

• Assist in generating operational reports and identifying incident trends for continuous improvement initiatives.

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Required Skills and Qualifications:

• 1–2 years of experience in IT Field Services, Desktop Support, Helpdesk, or Deskside Support roles.
• Good understanding of IT hardware including laptops, desktops, peripherals, printers, and mobile devices.
• Experience supporting Windows operating systems, device imaging, device setup, and troubleshooting.
• Familiarity with ticketing tools and SLA-driven incident/service request management.
• Basic understanding of network troubleshooting and patching activities.
• Experience with remote support tools and end-user troubleshooting.
• Strong communication, customer service, and stakeholder management skills.
• Good analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced support environment.
• Comfortable maintaining documentation, knowledge articles, and operational processes.
  
  Language Requirements
• Fluent English (mandatory).
• Polish language skills will be considered a strong advantage / plus.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)

• Premium medical services for employees and family members (Lux med)

• Life & Disability Insurance for employees and family members (Generali)

• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc

• Variable Pay(part of annual compensation): Quarterly bonus based on company performance.

• Co-financing for glasses

• Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)

• Employee Referral bonuses

• Relocation assistance: accommodation, travel, and other covered expenses

• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)

• Integration and cultural events for employees

• Performance based Reward and recognition programs

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.