Job Description

Role Purpose

We are looking for a motivated Support Engineer with VB6 experience to join our team, starting with Level 1 and Level 2 support responsibilities and offering a clear path to grow into Level 3 support. This role involves handling incidents, service requests, and enhancements while collaborating with business users and technical teams. You will gain exposure to complex problem-solving, ITIL processes, and development tasks, providing an excellent opportunity to advance your technical expertise and career

Location and Work Mode: Poland, Hybrid 
Type of Employment: Full time, Contract of Employment

Mandatory skills:  5+ years of experience with Visual Basic 6, .NET Framework, SQL Server

͏

Roles and Responsibilities

• Provide L1 and L2 support for incidents, service requests, and enhancements
• Opportunity to progress into L3 support for complex technical issues.
• Perform Root Cause Analysis (RCA) for technical problems.
• Analyse and troubleshoot issues, proposing effective remediation.
• Interact with customers on reported issues and manage expectations.
• Collaborate with internal IT teams and third-party suppliers for ticket triage and software upgrades.
• Identify operational improvements and report to the Operate Lead.
• Ensure SLA adherence for new and existing services.
• Maintain knowledge management artefacts (service catalogues, lessons learned).
• Support automated deployment tools from a support perspective.
• Act as a Developer for Operate requirements, including resolving production defects and urgent enhancement requests.
• Assist in testing activities by creating test data and executing test cases.
• Perform quality checks and code reviews.
• Develop and maintain operational and system-level documentation.

͏

Mandatory Skills

Minimum 5+ years of experience in:

• Visual Basic 6
• .NET Framework
• SQL Server
• Proficient in English with strong communication skills for interaction with business users.
• Experience in L1 and L2 Support for incidents, service requests, and enhancements.
• Solid knowledge of ITIL processes and implementation experience.
• Experience in Disaster Recovery and Business Continuity

Desired Skills

• Experience with PowerBase application.
• Knowledge of Data Warehouse concepts (e.g., MDM) and Database Management.
• French and/or Dutch language skills (additional advantage).
• 8+ years of experience in Business Life is a strong plus.

͏

What we offer

• Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
• Premium insurance for medical services for employee and family members- Luxmed
• Life & Disability Insurance for employees and family members- Generali
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reward and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered
• Friendly and chill atmosphere and company culture

͏

Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.