Job Description
Job Title:  Genesys/Cisco/NICE contact center experience
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/7/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Genesys/Cisco/NICE contact center with Migration experience

Location- Hyderabad/Chennai

 70% Contact Centre/Telephony Engineer + 20% Linux/Automation Engineer + 10% Technical Business Analyst/Stakeholder Support role.

 

  • Strong Genesys/Cisco/NICE contact center experience
  • Good understanding of SIP/VoIP networking
  • Hands-on Linux administration skills
  • Basic to intermediate Python automation skills
  • Experience handling production incidents and escalations
  • Ability to support a 24x7 global contact center environment
  • Exposure to contact center modernization or migration programs

 

REQUIRED QUALIFICATIONS

  • 3+ years hands-on experience with an enterprise contact center platform (Genesys, NICE, Five9, Avaya, Cisco, or comparable)
  • Working knowledge of SIP, RTP, and VoIP fundamentals in a multi-region enterprise environment
  • Demonstrated experience troubleshooting call flows, routing logic, and media path issues
  • Networking fundamentals: TCP/IP, DNS, routing, firewalls, QoS
  • Hands-on experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or comparable open-source telephony components
  • Prior participation in a contact center platform migration or replacement
  • SIP debugging tooling: sngrep, sipgrep, Wireshark, HOMER
  • Proficiency in Linux environments: service configuration, log analysis, command-line troubleshooting
  • Proficiency in at least one scripting or programming language (Python, JavaScript, Bash, or comparable)
  • Experience integrating systems via REST APIs and webhooks
  • Experience with Git and standard deployment workflows
  • Infrastructure as Code: Terraform, Ansible, or comparable
  • Monitoring and observability tooling: Splunk, Grafana, Prometheus, Datadog
  • SQL and relational database fundamentals
  • Automated voice testing platforms (Cyara or comparable)
  • Familiarity with AI-assisted contact center capabilities: virtual agents, intent-based routing, speech analytics

Working practices

  • Demonstrated ability to triage, prioritize, and resolve production issues under time pressure
  • Ability to make documented progress against incomplete requirements and raise gaps promptly
  • Clear written and verbal communication, including translating technical detail for non-technical stakeholders
  • Effective collaboration across time zones and functions, including structured shift handover and supporting stakeholders in regions other than the resource's own
  • Sound judgment on escalation thresholds and handover quality

PREFERRED QUALIFICATIONS

  • Familiarity with telecom regulatory requirements including call recording consent and data residency
  • ITIL / ITSM framework familiarity

͏

Location- Hyderabad/Chennai

 70% Contact Centre/Telephony Engineer + 20% Linux/Automation Engineer + 10% Technical Business Analyst/Stakeholder Support role.

 

  • Strong Genesys/Cisco/NICE contact center experience
  • Good understanding of SIP/VoIP networking
  • Hands-on Linux administration skills
  • Basic to intermediate Python automation skills
  • Experience handling production incidents and escalations
  • Ability to support a 24x7 global contact center environment
  • Exposure to contact center modernization or migration programs

 

REQUIRED QUALIFICATIONS

  • 3+ years hands-on experience with an enterprise contact center platform (Genesys, NICE, Five9, Avaya, Cisco, or comparable)
  • Working knowledge of SIP, RTP, and VoIP fundamentals in a multi-region enterprise environment
  • Demonstrated experience troubleshooting call flows, routing logic, and media path issues
  • Networking fundamentals: TCP/IP, DNS, routing, firewalls, QoS
  • Hands-on experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or comparable open-source telephony components
  • Prior participation in a contact center platform migration or replacement
  • SIP debugging tooling: sngrep, sipgrep, Wireshark, HOMER
  • Proficiency in Linux environments: service configuration, log analysis, command-line troubleshooting
  • Proficiency in at least one scripting or programming language (Python, JavaScript, Bash, or comparable)
  • Experience integrating systems via REST APIs and webhooks
  • Experience with Git and standard deployment workflows
  • Infrastructure as Code: Terraform, Ansible, or comparable
  • Monitoring and observability tooling: Splunk, Grafana, Prometheus, Datadog
  • SQL and relational database fundamentals
  • Automated voice testing platforms (Cyara or comparable)
  • Familiarity with AI-assisted contact center capabilities: virtual agents, intent-based routing, speech analytics

Working practices

  • Demonstrated ability to triage, prioritize, and resolve production issues under time pressure
  • Ability to make documented progress against incomplete requirements and raise gaps promptly
  • Clear written and verbal communication, including translating technical detail for non-technical stakeholders
  • Effective collaboration across time zones and functions, including structured shift handover and supporting stakeholders in regions other than the resource's own
  • Sound judgment on escalation thresholds and handover quality

PREFERRED QUALIFICATIONS

  • Familiarity with telecom regulatory requirements including call recording consent and data residency
  • ITIL / ITSM framework familiarity

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Mandatory Skills: Contact Center .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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