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Title:  Desktop Support Engineer

Requisition ID:  54223
City:  Gothenburg
Country/Region:  SE
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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What you will do

 

  • To Manage the End-to-End Infrastructure Support Projects (desktop/laptop/network) for single and multi-Location customer.
  • Troubleshooting desktop / laptop OS issues and support for standard software issues
  • Isolate system issues, diagnose standard software issues and report hardware issues to respective Vendors.
  • Configure desktop and laptop as per the desktop/laptop standardization policies of customer
  • Installation / re-installation / configuration of in-scope client software / applications
  • Troubleshooting issues related to standard office software’s (MS Office Word, Excel, and PowerPoint etc.) and Internet client
  • Relocation of Computers & Peripherals as required by users. Logistic to be provided by JWC
  • Configuration and fine‐tuning of existing applications on computers such as internet browsers and office automation application settings
  • Coordination with 3rd parties and other units for resolution in incidents and problems
  • Continually monitor environment to ensure best practices and set guidelines are being followed.
  • Support for local area network issues (LAN), DHCP client
  • Installation / re-installation / configuration of systems, printers, scanners
  • Install antivirus software and check virus definition auto updates
  • Install approved patches onto desktops / laptops
  • Configure Print Queues for Servers / Users / Groups
  • Troubleshoot print queue related issues
  • Configure appropriate rights and permissions for accessing printers
  • Remove virus from respective desktop / laptop with the antivirus software.
  • Upgrade of Desktop Operating Systems & software’s

 

Who are we looking for

 

  • Graduate/Diploma holder with ITIL certification with IT hands-on Knowledge
  • Should have experience on ITIL Service Delivery. Prior experience on Team/ people Management is must.
  • Certification on Technical domains / ITIL / Six Sigma would be added advantage.
  • Should have experience in providing technical supervision End User IT Infra.
  • Good analytical and problem-solving skills are required.

 

Diversity and Inclusion at Wipro

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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