Job Description

About the Role:

Servaada, a Wipro company is looking for a Governance Analyst.  The Governance Analyst role supports the delivery of effective governance through accurate reporting, coordination of governance activities, and maintenance of data, documentation and controls. The role enables strong oversight and informed decision‑making by ensuring governance information is reliable, timely and well‑structured.

The role operates with low to moderate autonomy, supporting governance decision‑making through data, analysis and coordination. Complex issues are escalated to Governance Managers as appropriate. Success is measured by the accuracy and timeliness of reporting, quality of governance data, and effective support to governance forums, audits and issue management.

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Responsibilities:

• Support governance reporting, forums and documentation for assigned clients or services
• Coordinate management information and produce governance packs for forums and stakeholders
• Monitor service performance, including SLAs, KPIs and other key metrics
• Track governance issues, actions and remediation activities, maintaining accurate logs
• Support incident management, audits and remediation activities from a governance perspective
• Maintain governance records, artefacts and documentation to agreed standards
• Liaise with internal teams to gather data, updates and inputs for reporting and governance forums
• Support the ongoing operation of governance processes and controls
• Escalate risks, issues or data concerns to Governance Managers in a timely manner

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Essential Skills:

• Strong analytical and reporting capability, with the ability to work accurately with data
• Good written and verbal communication skills
• High level of attention to detail and data quality
• Strong organisational skills, with the ability to manage tasks and deadlines
• Ability to follow structured processes and governance standards
• Basic understanding of governance, risk or compliance concepts

Desirable Skills & Qualifications:

• Experience in financial services, pensions, life insurance or outsourcing environments
• Knowledge of pensions or life insurance products and services
• Experience using governance, reporting or workflow tools and systems
• Entry‑level qualification or training in governance, risk or compliance (or working towards)

Personal Attributes:

• Detail‑focused, reliable and methodical in approach
• Organised and proactive, with good time management skills
• Willing to learn and develop governance and regulatory knowledge
• Confident communicator when working with internal teams
• Team‑oriented and collaborative, with a supportive mindset

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Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

Join our team as a Governance Analyst and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for governance, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.