Job Description
Job Title:  Senior Telephony Engineer
City:  Greater London
State/Province:  Greater London
Posting Start Date:  3/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Wipro’s is seeking a Senior Engineer with deep telephony experience . You’ll be part of a distributed team, modernising and maintaining capture platforms and tools in a multi-cloud environment across many geographies. If you like solving complex problems in simple ways and have a passion for all things audio, then this might be the role for you.

This is a hands-on engineering role with significant ownership: you’ll design, ship and maintain telecommunication services, support production systems, and collaborate across engineering, product, and customer-facing teams to deliver robust solutions.

 

Key Responsibilities 

  • Deliver expert-level troubleshooting and resolution for complex, escalated technical issues related 
  • Collaborate directly with clients to investigate and resolve problems involving functionality ad integrations
  • Support and mentor  teams to facilitate effective incident resolution and a smooth escalation process.
  • Partner with engineering and development teams to escalate software bugs or enhancement requests, and ensure timely resolutions.
  • Develop and maintain internal documentation, knowledge base articles, and technical guides for internal and external stakeholders.
  • Contribute to proactive initiatives aimed at enhancing platform performance, including monitoring, testing, and tuning.
  • Stay informed about platform updates, new features, and evolving trends in customer experience technologies.
  • Mentor junior support staff and promote knowledge sharing within the team.

 

Required Experience & Skills 

  • You’re enthusiastic, and like solving problems and being hands
  • You enjoy communicating and collaborating with
  • You’re curious, eager to learn, and have a desire to continuously improve your
  • You have previous experience in agile software
  • You got deep expertise and experience in software engineering of telephony/voice solutions
  • You’ve (ideally) worked in public cloud environments (AWS, Azure, GCP or other).
  • You’ve got some knowledge of Docker and Kubernetes (or similar container platforms).
  • You’re familiar with highly-automated environments deployed through Infrastructure as Code (using Terraform or similar).
  • You know about coding and security best practices and relevant
  • You’re comfortable supporting what you
  • You’re experienced in programming in C/C++ (oriented to VoIP software) and significant experience in SIP protocol including signalling 
  • You have experience with SIP signalling analysis for SIP Proxy, SBC, Gateway, Trunk, Registration and bridged media sessions.
  • You have experience with OpenSIPs (Load balancing, branches and routes).
  • You’re confident with Linux administration (command line) for updating, patching, compiling and creating deb packages.
  • You’re strong in IP networking and have knowledge of routing, NAT, DNS, VPNs and firewalls and AudioCodes, Oracle/Acme Packet 
Mandatory Skills: Telecom Unified Communications SIP .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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