Job Description
Job Title:  ServiceNow Project Manager
City:  Greater London
State/Province:  Greater London
Posting Start Date:  6/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Title - ServiceNow Project Manager – Transformation

Role Overview

We are seeking experienced Project Managers with strong ServiceNow expertise  to lead a large-scale ServiceNow transformation program for a strategic enterprise client.

This is not a simple migration—the program focuses on:

  • Transitioning from highly customised legacy processes to Out-of-the-Box (OOTB) aligned workflows
  • Consolidating two legacy ServiceNow instances into a new strategic platform
  • Introducing new processes into ServiceNow for the first time

The role requires strong delivery leadership across ITOM, ITSM, CMDB/CSDM, and EUC domains, combined with transformation mindset and stakeholder engagement capabilities.

Key Responsibilities

  • Lead end-to-end ServiceNow transformation initiatives across multiple tracks
  • Manage delivery roadmap for new ServiceNow instance adoption and process onboardings
  • Ensure alignment with OOTB best practices and platform standardization goals
  • Drive governance, reporting, and milestone tracking for leadership visibility
  • ITOM Discovery, Service Mapping & CMDB/CSDM alignment
  • ITSM processes (Incident, Problem, Change, Request Management)
  • End User Computing (EUC) Service Desk go-live
  • Transition of processes from legacy instances to new platform
  • Software Asset Management (SAM)
  • Hardware Asset Management (HAM)
  • Patch Management & Reporting
  • Software Development Lifecycle (SDLC) controls
  • Service Request Management (E2E, CSO, Cloud onboarding)
  • Service Level Management
  • Incident & Problem Management (including DWS)
  • eDiscovery and Cyber hygiene (Brinqa)
  • Product Portfolio Management & APM
  • Integrated Risk Management (IRM) and GRC
  • Operational Resilience & DR/Portal initiatives
  • DLP workflows, Access workflows, SAP integrations
  • Interface with client leadership, architecture teams, and business stakeholders
  • Drive SteerCo updates, risk management, and escalation handling
  • Collaborate with cross-functional teams (Infra, App, Security, Cloud)
  • Identify Day-1 risks and transformation dependencies
  • Ensure mitigation planning for:
    • Process deviations from OOTB
    • Data quality issues in CMDB
    • Integration and onboarding risks
  • Drive adoption and change management across business unitsMandatory Required Skills & Experience
  • Hands-on exp in overall IT experience with strong Project/Program Management
  • Deep expertise in ServiceNow platform (ITOM, ITSM, CMDB, CSDM)
  • Experience in large-scale ServiceNow transformation programs (not just migration)
  • Strong understanding of:
    • OOTB vs customized ServiceNow implementations
    • ITIL processes and governance models
  • Exposure to EUC / Service Desk transformation programs

Preferred Skills:

  • Experience with:
    • SAM, HAM, IRM, GRC modules
    • ServiceNow integrations (e.g., SAP, Cloud workflows)
  • Knowledge of Agile / Hybrid delivery models
  • Prior experience in financial services / regulated environment

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Mandatory Skills: Project Management .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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