Job Description
Job Title:  Group Leader
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  3/17/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description


Role- Group Leader(B2)

Shift-24*7(Night)

Location-Hyderabad.

Exp-At least 12 - 24 months in a Team Lead capacity and Proficiency in GIS based process with proven track record of managing businesses that are aligned with Maps and Equivalent Ecosystems.

 

Essential skills:

Responsible for managing the performance for the team of Production Specialist
Responsible for responding back to the client and internal stakeholders in an efficient and professional manner
Handles and resolves customer complaints- identify and escalate priority issues
Build a strong personal customer rapport and establish engagement to drive positive customer experience 
Ensures compliance with all company and departmental policies, procedures, and guidelines
Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization
Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports
Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition
Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.

Hiring Skills:

Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring.
Leading by Example and ability to handle stressful situations.
Is able to make judgment calls on risk rating, is able to interpret and apply policy
Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement.
Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations.
Mandatory Skills: Geographic Information Systems(Maps) .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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