Job Description
Job Title:  AI Product Owner
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  1/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.  
 

͏

AI Strategy & Evangelism

  • Act as the internal AI Advocate, promoting awareness, education and responsible adoption of AI capabilities
  • Identify High Impact AI opportunities aligned with business goals and purpose initiatives that drive efficiency, innovation & customer value
  • Collaborate with executives, domain SMEs and technology teams to shape the AI roadmap
  • Ensure AI use cases adhere to ethical standards, governance, compliance and responsible AI practices

Product Ownership

  • Define and own the product vision and strategy for AI-enabled solutions in alignment with overall business objectives.
  • Identify and refine AI/ML/GenAI use cases that drive measurable business outcomes (e.g., revenue growth, cost optimization, efficiency, customer/employee experience).
  • Maintain and socialize a clear AI product roadmap, highlighting value, dependencies, and timelines.

Backlog Management & Delivery Ownership

  • Translate business needs into well-defined epics, user stories, and acceptance criteria for AI solutions.
  • Prioritize the product backlog based on value, risk, technical feasibility, and capacity.
  • Work with engineering, data science, and platform teams to plan sprints, validate releases, and ensure timely, high-quality delivery.
  • Act as the “voice of the customer” during design, development, testing, and rollout of AI features.

͏

  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: Microsoft Copilot Studio M365 .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Reciba alertas de trabajo

Recibir notificaciones cuando tengamos puestos vacantes y recibir otras noticias relevantes sobre la carrera


Registro >

Únete a nosotros

Explora los puestos vacantes que coincidan con tus intereses y habilidades


Buscar trabajos >

Si encuentra correo, anuncios o personas sospechosas que ofrecen trabajos en Wipro, envíenos un correo electrónico a helpdesk.recruitment@wipro.com. No envíe su currículum por correo electrónico a esta identificación, ya que no se supervisa para currículums y solicitudes de carrera.

Cualquier queja o inquietud con respecto a prácticas de contratación poco éticas / injustas debe dirigirse a nuestro Grupo del Defensor del Pueblo en ombuds.person@wipro.com.

Somos un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, casta, credo, religión, género, estado civil, edad, origen étnico y nacional, identidad de género, expresión de género, orientación sexual, orientación política, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

Wipro se compromete a crear un lugar de trabajo accesible, solidario e inclusivo. Se proporcionarán adaptaciones razonables a todos los solicitantes, incluidas las personas con discapacidades, durante todo el proceso de reclutamiento y selección. Las adaptaciones deben comunicarse antes de la solicitud, siempre que sea posible, y se revisarán de forma individual. Wipro brinda igualdad de oportunidades para todos y valora la diversidad.