Job Description
Job Title:  Customer Service Representative - B&E
Req Id:  85787
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  7/28/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Job Description

Wipro, a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a Customer Service Representative.

 

This position belongs to the Digital Operations and Platforms (DOP) area of the company.

J͏ob Responsibilities

  • Solving telephone requests from existing customers.
  • Providing information about products and services (additional services, tariffs).
  • Providing information on Billing for services and payments for customer's services.
  • Resolving customer complaints.
  • Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).

R͏equirements

  • 1+ years of experience in Customer service.
  • English advanced level.
  • High school graduated.
  • Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.
  • Fair written and verbal communication skills.
  • Critical thinking and logical thinking.
  • Ability to multitask and work under pressure.
  • Thinks outside of the box.
  • Demonstrated ability to be a fast learner and diligent worker.
  • Problem solving abilities.

D͏etails

  • Location:

Guadalajara, Jalisco.

  • Type of work:

On-site.

  • Schedule:

Monday to Friday from 7 AM to 7 PM.

  • What we offer:
    • Life insurance
    • Major medical insurance
    • Dental and vision plan
    • 30 days Christmas Bonus
    • Food Vouchers

Please attach your resume in English to be considered in the open position.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. 

Applications from people with disabilities are explicitly welcome. 
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.