Job Description
Job Title:  Customer Service Representative - B&E
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  8/13/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Job Description

We are looking for Customer Service Representatives (CSR) to support our operations.

This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.

͏Key Responsibilities

 

  • Process new enrollments, terminations, reinstatements, and eligibility updates.
  • Validate member information and ensure accurate maintenance of records within enrollment systems.
  • Support premium billing activities, payment reconciliation, and billing adjustments.Investigate and resolve enrollment and billing discrepancies.
  • Review enrollment transactions for accuracy and compliance.
  • Coordinate with Member Services, Providers, Employer Groups, and other internal departments regarding enrollment and billing issues.
  • Generate reports and maintain documentation related to enrollment and billing activities.
  • Support audits, compliance reviews, and quality assurance initiatives.Meet productivity, quality, and turnaround time metrics.
  • Ensure compliance with HIPAA and healthcare regulatory requirements.

Requirements͏

  • 6 months to 3 years of experience in Customer Service.
  • English Advanced level.
  • High School graduated.
  • Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
  • Fair written and verbal communication skills.
  • Critical thinking and logical thinking.
  • Ability to multitask and work under pressure.
  • Thinks outside of the box.
  • Demonstrated ability to be a fast learner and diligent worker.
  • Problem solving abilities. 

Type of work, schedule and our offer

This is an On-site position.

Schedule

  • Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).

What we offer

  • Salary: Up to $18,500 monthly.
  • Life insurance
  • Major medical insurance
  • Dental and vision plan
  • 30 days Christmas Bonus
  • Food Vouchers
  • 2 Extra PTO days per year

͏

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. 

Applications from people with disabilities are explicitly welcome. 
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Somos un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, casta, credo, religión, género, estado civil, edad, origen étnico y nacional, identidad de género, expresión de género, orientación sexual, orientación política, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

Wipro se compromete a crear un lugar de trabajo accesible, solidario e inclusivo. Se proporcionarán adaptaciones razonables a todos los solicitantes, incluidas las personas con discapacidades, durante todo el proceso de reclutamiento y selección. Las adaptaciones deben comunicarse antes de la solicitud, siempre que sea posible, y se revisarán de forma individual. Wipro brinda igualdad de oportunidades para todos y valora la diversidad.