Job Description

Wipro, a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a Customer Service Representative.

This position belongs to the Digital Operations and Platforms (DOP) area of the company.

J͏ob Responsibilities

• Solving telephone requests from existing customers.
• Providing information about products and services (additional services, tariffs).
• Providing information on Billing for services and payments for customer's services.
• Resolving customer complaints.
• Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).

R͏equirements

• 1 - 3 years of experience in Customer Care.
• English Advanced level.
• High School graduated.
• Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

D͏etails

• Location:

Guadalajara, Jalisco.

• Type of work:

On-site.

• Schedule:

Monday to Friday from 7 AM to 7 PM.

• What we offer:
  • Life insurance
  • Major medical insurance
  • Dental and vision plan
  • 30 days Christmas Bonus
  • Food Vouchers

Please attach your resume in English to be considered in the open position.