Job Description
Job Title:  Customer Service Representative
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  5/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

We are looking for Billingual and Trillingual Customer Service Representatives (CSR) to support our operations. This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.

 

Key Responsibilities͏

  • Handle inbound and/or outbound customer interactions via phone and/or digital channels
  • Resolve customer inquiries, issues, and service requests efficiently
  • Provide accurate information regarding AT&T products and services
  • Maintain high customer satisfaction through professional communication
  • Follow established processes and compliance guidelines
  • Meet KPIs such as productivity, quality, and customer experience metrics

Requirements

  • 1 - 3 years of experience in Customer Care.
  • English Advanced level.
  • Portuguese Advanced level (for trillingual position only). 
  • High School graduated.
  • Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
  • Fair written and verbal communication skills.
  • Critical thinking and logical thinking.
  • Ability to multitask and work under pressure.
  • Thinks outside of the box.
  • Demonstrated ability to be a fast learner and diligent worker.
  • Problem solving abilities.

L͏ocation and what we offer

Type of work:

  • Guadalajara, Jalisco.
  • On-site (Periférico Sur and Av Colón).
  • Schedule:
  • Monday to Friday from 6 AM to 8 PM (general shift). 

What we offer

  • Salary: Up to $18,500 monthly for billinguals and up to $21,000 monthly for trillingual
  • Life insurance
  • Major medical insurance
  • Dental and vision plan
  • 30 days Christmas Bonus
  • Food Vouchers

Please attach your resume in English to be considered in the position.

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Voice Fulfilment .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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