Job Description
Job Title:  Customer Service Representative
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  6/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Be part of a global technology leader’s team, supporting one of the most recognized brands in the world — AT&T. This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.

We’re looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.

What You’ll Do͏

As a Customer / Technical Support Specialist, you will:

  • Deliver exceptional customer service to clients via phone, chat, or other channels
  • Resolve technical and non-technical issues efficiently and professionally
  • Troubleshoot services such as mobile, internet, TV, or network-related concerns
  • Guide customers step-by-step through solutions in a clear and friendly manner
  • Document interactions accurately in internal systems
  • Identify customer needs and offer the best solutions or upsell opportunities (when applicable)

What We’re Looking For͏

  • Must-have:

    • Advanced English proficiency (B2+/C1)
    • Previous experience in Customer Service, Tech Support, or Call Center
    • Strong communication and problem-solving skills
    • Ability to multitask and work under pressure
    • Basic technical understanding (internet, mobile devices, troubleshooting)

    Nice-to-have:

    • Experience with telecom accounts
    • Sales or upselling experience (this is not a sales position)
    • Familiarity with CRM tools

T͏ype of work and what we offer

Type of work:

  • 100% On-site in Guadalajara – be part of a vibrant, collaborative team environment
  • Weekday schedule only (Monday to Friday!)
  • Operational window from 6:00 AM to 8:00 PM

Perfect for professionals looking for stability, routine, and growth in a global project.

What we offer:

  • Competitive salary
  • Life insurance
  • Major medical insurance
  • Dental and vision plan
  • 30 days Christmas Bonus
  • Food Vouchers
  • Career growth opportunities within a global organization
  • Continuous training and upskilling programs
  • Collaborative and inclusive work culture

If you’re passionate about helping people and want to grow in a technology-driven environment, we’d love to hear from you!

Apply now and take the next step in your career.

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Customer Service .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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