Job Description
Job Title:  Helpdesk
Req Id:  111846
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  11/21/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

We are looking for your talent to join one of our projects as a Helpdesk.

This position belongs to the Digital Operations and Platforms (DOP) area of the company.

 

Requirements

  • 2-4 years of experience.
  • English advanced level.
  • Good understanding of end-to-end human resources processes (COE and Ops).
  • Proficient in MS-Office (preferably Word & Excel).
  • Familiar with HR strategy and admin processes in ERP.

R͏esponsibilities

  • Respond to customer queries through Chats, tickets & emails.
  • Manage escalations (attend call, research on issue, coordinate with multiple teams to derive resolution, etc).
  • Ensure timely and accurate delivery service.
  • Track & document process updates/changes. Share it with team at requisite intervals.
  • Update SOPs/knowledge documents at requisite intervals.
  • Provide 2nd level support to team on queries.
  • Assist with preparation of reports (performance based, adhoc, etc.)
  • Assist with support on root cause analysis on dissatisfied customer feedback.

Q͏ualifications

  • Good written and verbal communication skills.
  • Critical thinking and logical thinking.
  • Ability to multitask and work under pressure.
  • Thinks outside of the box.
  • Demonstrated ability to be a fast learner and diligent worker.
  • Problem solving abilities.

D͏etails

  • Salary: Up to $25k MXN (based on candidate experience and qualifications).
  • Location: Guadalajara, Jalisco.
  • Type of work: On-site training. Hybrid work model after training.
  • Schedule: Monday to Friday from 9 AM to 6 PM.

 

What we offer:

  • Life insurance
  • Major medical insurance
  • Dental and vision plan
  • 30 days Christmas Bonus
  • Food Vouchers

Please attach your resume in English to be considered in the open position 
Mandatory Skills: HRO .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.