Job Description
Job Title:  Linux Admin
Req Id:  108856
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  11/7/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

- Linux Admin with Monitoring tools (like Dynatrace/Splunk/Kubernetes etc..)

This role provides quality solutions by supporting a variety of professional, technical and analytical duties in the operation of enterprise, client/server and networks. Assignments include work in the areas of user and systems requirements and analysis, computer systems, network support, system maintenance, and data/database analysis/administration. 

Responsibility Summary: 

  • Analyze, detect, identify and correct technical problems and deficiencies by supporting
  • Monitor and collect data on systems performance.
  • Schedule and coordinate vendor maintenance and repair activities
  • Perform Change functions to assure maximum performance and reliability
  • Develop, enhance and maintain documentation for Command Center
  • Facilitate bridge/war rooms for incident triage resolution
  • Provide voice technical support

Skills:

  • Operating Systems knowledge:  Windows, RedHat
  • Networking Technologies knowledge: LAN/WAN, DNS, TCP/IP
  • Experience working on ITSM tool like ServiceNow
  • Understanding of technology monitoring concepts
  • Exposure to monitoring tools like Dynatrace, Splunk, Grafana, Vsphere
  • Kubernetes knowledge (Good to have)

 

Qualifications Required in the Job:

  • Minimum of 2 to 4 years of Analytical and Technical Experience
  • Bachelor’s degree in Information Technology is preferred or equivalent related work experience.
  • Must have strong English written and verbal communication skills
  • Shift: Day time
  • Ability to relate technical issues to business operations and impact
  • Relies on experience and judgment to plan and accomplish responsibilities
  • Spends significant time interfacing with support teams, technical associates, and vendors
  • Ability to efficiently prioritize and organize competing work demands with little oversigh

Guadalajara Hybrid  location 

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Mainframe Monitoring .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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