Job Description
Job Title:  Service Delivery Manager
Req Id:  91016
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  8/22/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description - Service Delivery Manager

JD for SDM:

  • Strong knowledge of global delivery model (GDM) and methodologies
  • Experience in leading Application Development, Managed Services, Staff Augmentation engagement in client facing role
  • Take end to end ownership and drive key productivity improvement initiatives to improve the Margins in applications area
  • Delivery Management
    • Ensure flawless Delivery involving team size >200
    • Work with respective teams to ensure zero client escalation on delivery
    • Ensure 100% compliance to customer’s contractual obligations
    • Ability to work and collaborate across teams in various service lines and anchor together for the account (Apps)͏
  • Client Relationship Management
    • Strong Delivery/Program Management - building and managing client relationships at all levels.
    • Strategic meetings (QBR and others leadership meetings)
    • Improve CSAT
  • Enable revenue growth of an account - Generating delivery led growth by interacting with the customers in various lines of business to expand our footprint.
  • Drive 4M initiative, Automation and Innovation Focus  and Drive and deploy Knowledge Management across your area

 


 
Mandatory Skills: Delivery Management .

 

Experience: >10 YEARS .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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