Job Description

Job Title:  ADMINISTRATOR L1

City:  Gurugram
State/Province:  Haryana
Posting Start Date:  10/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

3+ Years

Location

Bengaluru / Hyderabad / Chennai / Pune

Job Summary

We are looking for a Desktop Support Engineer with 3 years of hands-on experience in end-user computing, desktop/laptop support, hardware troubleshooting, software installation, and IT service management. The candidate should be capable of providing onsite and remote technical support while ensuring high levels of customer satisfaction and adherence to SLA requirements.

Key Responsibilities

  • Provide L1/L2 support for desktops, laptops, printers, and peripheral devices.
  • Install, configure, and troubleshoot Windows 10/11 operating systems.
  • Perform hardware diagnostics and replacement of faulty components.
  • Manage user accounts, password resets, and access permissions in Active Directory.
  • Troubleshoot Microsoft Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Handle software installations, upgrades, and patch deployments.
  • Support VPN connectivity and remote access issues.
  • Configure and troubleshoot network issues including LAN, Wi-Fi, DNS, and DHCP.
  • Manage ticket resolution through ServiceNow, Remedy, or equivalent ITSM tools.
  • Support meeting room collaboration devices and conferencing tools.
  • Maintain asset inventory and IT documentation.
  • Perform basic SCCM/Intune client troubleshooting and software distribution support.
  • Coordinate with vendors for hardware warranty and replacement services.
  • Ensure compliance with IT security and organizational policies.

Required Technical Skills

Operating Systems

  • Windows 10
  • Windows 11
  • Basic Windows Server Knowledge

Microsoft Technologies

  • Microsoft Office 365
  • Outlook
  • Teams
  • OneDrive
  • Active Directory
  • Azure AD / Entra ID (Basic)

Endpoint Support

  • Desktop & Laptop Troubleshooting
  • Printer Support
  • Software Installation
  • Hardware Replacement
  • Asset Management

Networking

  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Wi-Fi Troubleshooting

ITSM Tools

  • ServiceNow
  • Remedy
  • Jira Service Management

Preferred Skills

  • SCCM / MECM
  • Microsoft Intune
  • PowerShell Basics
  • BitLocker Administration
  • Remote Support Tools (BeyondTrust, TeamViewer, AnyDesk)
  • ITIL Foundation Knowledge

 

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Areas of responsibility

Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.

SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

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Mandatory Skills: Desktop Support .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.