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Title:  Associate

Requisition ID:  72644
City:  Gurugram
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

UK Insurance International Blended Process

 

  • Shifts- As per UK Timelin
  • Location- Gurugram
  • Experience- 0- 24 months
  • Education:

Graduate in B. Com, B. A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)

Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience

B. Tech and MBA Freshers are not Applicable

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Responsibilities

1.Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements
2.Maintain productivity targets
3.Ensure all the emails are responded within time
4.Timely completion of the task,ongoing quality service delivery of the task assigned.
5.Complying to all Data Security and Code of Conduct standards
6.Carrying out data entry and rule based entry for processes and performing simple process calculations
7. Make outbound calls to client/ stakeholders with the defined call tree
8. Maintain the defined Voice Quality and standards

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Accountability

1. Accuracy: Ensuring that data and information entered into systems or databases are accurate and error-free.
2. Timeliness: Completing assigned tasks within the designated timeframe and meeting deadlines.
3. Compliance: Adhering to the policies, procedures, and regulations related to data processing.
4. Confidentiality: Maintaining confidentiality and security of sensitive information and data.
5. Quality: Ensuring that work meets quality standards and identifying areas for improvement.
6. Learning: Continuously learning and improving skills and knowledge related to data processing.

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Skills 

Low complexity clerical processing 
Basic process knowledge
Basic technical skills proficiency
Ability to meet agreed quality standards within tight deadlines
Medium client engagement
Ability to follow instructions / scripts / process-flows

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Competencies

1. Attention to detail: Being able to accurately process data and information with a high level of accuracy.
2. Time management: Being able to manage time effectively and prioritize tasks to meet deadlines.
3. Technical skills: Having a good understanding of computer systems
4. Analytical thinking: Being able to analyze data and identify patterns or trends to improve processes.
5. Communication skills: Being able to communicate effectively with team members and superiors regarding any issues or concerns related to data processing.
6. Problem-solving skills: Being able to identify and solve problems 
7. Adaptability: Being able to adapt to changes in processes or procedures and learn new skills as required.
8. Teamwork: Being able to work effectively as part of a team and collaborate with others to achieve common goals.
9. Ethics and integrity: Maintaining high ethical standards and adhering to company policies and regulations related to data processing.

Mandatory Skills: L&P Policy Acquisition & Servicing .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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