Job Description
Job Title:  ITSM Governance L1
City:  Gurugram
State/Province:  Haryana
Posting Start Date:  3/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

ITSM Governance

Exp 8 -13 Years

1. High-Severity Incident Management: Lead the response to high-impact incidents, ensuring rapid resolution and clear communication during business-critical outages.
2. Incident Coordination: Manage recovery efforts across diverse technical teams to ensure efficient and effective service restoration.
3. Post-Incident Review (PIR): Facilitate PIR sessions, document findings, and implement preventive measures based on lessons learned.
4. Problem-Solving & Root Cause Analysis: Apply advanced techniques such as Pareto analysis, the 5 Whys, and Fishbone (Ishikawa) diagrams to identify and resolve underlying issues.
5. Trend Analysis: Evaluate incident patterns to identify recurring problems and drive proactive reduction in ticket volume.
6. Process Improvement: Identify and execute opportunities to optimize existing IT processes and enhance overall system stability.
Mandatory Skills: ITIL Cross Functional Service Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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