Job Description
Job Title:  Quality Lead(Transaction Quality)
City:  Gurugram
State/Province:  Haryana
Posting Start Date:  4/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Title: Quality Lead

Band: B2
Location: Gurugram
Shift: 24×7 (Night Shift)
Work Mode: Work from Office

Experience Required

  • Minimum 6+ years of experience as a QA Team Lead
  • Mandatory experience in Voice Sales accounts

Roles and Responsibilities

  • Proven experience in handling the Transaction Quality function.
  • Ensure all quality audits are completed and ATA variance thresholds are met.
  • Client-handling experience is mandatory, including participation in client discussions and reviews.
  • Design and implement a robust quality strategy with scalable processes, tools, and systems to enable efficient monitoring of decision accuracy and quick identification of user experience issues.
  • Drive continuous improvement programs based on quality insights.
  • Manage and support quality teams across multiple lines of business.
  • Conduct root cause analysis for complex issues and develop effective corrective and preventive action plans (CAPA).
  • Perform data analysis to derive meaningful insights and create actionable improvement plans.
  • Present quality performance, insights, and action plans during executive client connects and visits.
  • Identify, assess, and prioritize top quality issues impacting operations.
  • End‑to‑end facilitation of Quality Syncs, Calibrations, and Quality sections of Weekly Business Reviews (WBRs).
  • Lead and deliver continuous improvement projects, both independently and through the team.

Skills and Competencies

  • Strong experience in managing quality control or quality analysis functions, or leading cross‑functional quality improvement projects in a dynamic environment.
  • Proven track record of effective collaboration with cross‑functional stakeholders.
  • Advanced working knowledge of MS Excel (Pivot Tables, Charts, Statistical Functions) and PowerPoint.
  • Experience with Tableau, Power BI, or similar analytics tools is an added advantage.
  • Excellent communication and presentation skills.
  • Strong critical thinking and problem‑solving abilities.
  • Quality certifications such as Lean Six Sigma, TQM, or equivalent are a plus.

 
Mandatory Skills: Content Moderation .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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