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Title:  Senior Analyst

Requisition ID:  24109
City:  Gurugram
Country/Region:  IN

Job Description

Role Purpose

Python, Django, Flask, API and SQL

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Key Result Area:

  • Experience in Python, with knowledge of at least one Python web framework such as Django or Flask.
  • Familiarity with some ORM (Object Relational Mapper) libraries.
  • Able to integrate multiple data sources and databases into one system.
  • Understanding of the threading limitations of Python, and multi-process architecture.
  • Basic understanding of front-end technologies such as JavaScript, HTML5, and CSS3
  • Knowledge of user authentication and authorization between multiple systems, servers, and environments
  • Able to create database schemas that represent and support business processes
  • Experience analyzing data and creating reports using SQL and or languages similar to SQL

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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