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Work with us

Title:  Senior Analyst

Requisition ID:  24109
City:  Gurugram
Country/Region:  IN

Job Description

Role Purpose

Appian, Appian BPM, SQL and Integrations
 

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Do

  • 3+ years of Appian development experience.
  • Experience in BFSI, Commercial Real Estate, Private Equity, Hedge Fund domain is a plus.
  • Understands and communicates Appian Application Architecture.
  • Strong hands-on experience in full software life cycle development methodologies, with a focus on Agile.
  • Strong hands-on experience with Appian Tool, with a focus on Appian Application and Appian Interface design.
  • Strong hands-on experience in design patterns and transaction management, with a focus on Appian patterns and Appian integrations.

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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