Job Description
The IT Site Operations Analyst is supporting all IT Operations on their site(s). They deliver a consistent business focused approach through site IT Operations to unlock business value and respond to change with agility and speed. The role benefits from standardized ways of working while recognizing and supporting functional differences. The IT Site Operations Analyst must build and manage trust-based relations with site business user community and business IT representatives and is responsible for the site integrity and services. He/She works in close collaboration with the IT Site Operations Lead, who is end-to-end accountable for the IT infrastructure operations of site(s), including the delivery of day-to-day site level infrastructure services to the agreed SLAs.
S͏kills & requirements :
- Minimum of 4 years’ experience in complex organization or equivalent
- Strong stakeholder management skills and experience.
- Strong communication and analytical skills.
- Skilled in systematically troubleshooting complex issues to a root cause and reporting out to stakeholders in business language
- Skilled in investigating and fixing complex issues across organizational boundaries, including vendors
- Emotional intelligence (i.e., patience, listening, self-reflective, thoughtful, ability to build trusting relationships, reasoning, and understanding)
- Strong relationship and influencing skills with people at all levels in the organization and in diverse cultures.
- Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IT skills.
- Working knowledge of ITIL Foundations
- Ability to work effectively and maintain composure under pressure
- Fluent in English, spoken and written
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.