Job Description

Rates including markup - 90K/M

Experience level - 3 - 12 years

Notice - only immediate joiners. 

Below skills mandatory 

Minimum 2 yrs in BGP

Minimum 1 yr in OSPF

Minimum 3 years in Routing and Switching.

Must have Certifications:

• Cisco Certified Network Associate
• Cisco Certified Network Professional

Location Preference: Hyderabad and Bangalore.

Responsibilities

• Identify incident patterns and drive for problem resolution.
• Drive continuous improvements of the networking service, drive automation to manage the scale and continue to optimize the efforts through appropriate tooling and automation.
• Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.
• Provide technical expertise to perform root cause analysis of service interrupting incidents; develop and implement strategies to prevent recurrence.
  Qualifications
• 3- 5 Years of relevant experience in networking technologies driving large scale, date driven projects are highly desirable.
• In-depth experience with TCP/IP and packet sniffers
• Working knowledge of BGP, OSPF
• Experience with the following technologies must have, Routing & Switching 
• Configuring Routers / Switches / Firewalls / Load balancers
• Strong working experience on Cisco / Juniper / F5 / Arista platforms
• Experience with Networking OS, including EOS, IOS, IOS-XR, NXOS, JUNOS and SONiC
• Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD
• Using existing procedures and tooling, develop and safely complete network changes
• Participate in operational rotations providing break-fix support
• Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
• Provide on-call support services as needed, job duties are varied and complex, needing independent judgment (nights, weekends, holidays)

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

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