Job Description
Job Title:  ADMINISTRATOR L3(CONTRACT)
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  7/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Rate :- 120K/M

exp :- 8+ years

Location :- Hyderabad 

What you'll do

  • Provides 24x7 operations support of networking components through monitoring and problem resolution for all global network services (coax/fiber/wireless) connectivity, voice, data, SD-WAN, and security services.
  • Coordinate with cross-functional teams, including network engineers, data center operations, and vendors, to resolve complex issues, support maintenance activities, and execute emergency response protocols
  • Perform basic troubleshooting of SDWN, routers, switches, and firewalls.
  • Troubleshoots, maintains integrity and configures network components along with implementing enhancements to improve reliability and performance
  • Provides support for the escalation and communication of status to management and other internal customers
  • Monitor network performance and alarms using NMS tools and dashboards
  • Respond to alerts and events; perform initial triage and escalate issues per SOPs
  • Log and track all incidents, events, and service requests in the ITSM platform (preferably ServiceNow)
  • Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services
  • Conducts problem identification, diagnosis and resolution of problems.
  • Manage carrier planned maintenance by creating advisory changes and submitting to change management.
  • Serve as first-tier support for Global Network Delivery team.
  • This position will require schedule flexibility, including weekends, late nights, and holidays

All you'll need for success

Top 3 Mandatory skills:

Networking:
-    Routing & Switching (BGP, OSPF, Spanning Tree, LACP, TCP/IP)
-    Meraki experience
-    SDWAN (Velo Cloud)

Nice to Have Skills and Experience :

Palo Alto
Service Now
Scripting (Python)

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Minimum Qualifications- Education & Prior Job Experience

  • Good knowledge of Spanning-tree protocols (PVST,MSTP,RSTP), QOS, VPN, NAT, VoIP, IPSec, Multicast, DNS services, MPLS networks, network protocols (Ethernet, TCP/IP, SNMP, VLAN Trunking), and routing protocols (BGP, OSPF).
  • Good knowledge on Cisco/Aruba/Meraki switches/routing networking
  • Experience working with network monitoring tools such as CA Spectrum or Logic Monitor and ITSM platforms such as Cherwell or ServiceNow.
  • Experience working with Velocloud/SDWAN/Aruba/Meraki/Nexus/Palo Alto & Fortinet Firewalls/Zscaler equipment is an advantage
  • Experience in switch upgrades and refresh activity is a plus
  • Basic understanding of public cloud and Azure cloud networking

Preferred Qualifications- Education & Prior Job Experience

  • 3+ years of experience in a NOC, help desk, or technical support environment within an enterprise data network/IT industry
  • B.S. Computer Science, Telecommunications, Electrical Engineering, or equivalent experience
  • Industry Certifications such as CCNA is desired

This person will work with another engineer 10:00 - 19:00 Fri-Thur. • This position will require schedule flexibility, including weekends, late nights, and holidays Please see Fieldglass chat comment for more details about the role. This role is for extensions but open to convert as well if there'd be a requirement and the contractor's performance fits to be selected for FTE.

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Resolution of service Requests Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.
Incident Analysis Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

 

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Mandatory Skills: SD-WAN Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.