Job Description
Role Purpose
· 10+ years of experience in IBM AS400/iSeries application development and maintenance.
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JD for AS400 Technical lead
Location: Hyderabad
Band:B3, Role-Tech lead
Skill- AS400
Technical Expertise
· 10+ years of experience in IBM AS400/iSeries application development and maintenance.
· Work experience in manufacturing domain.
· Deep knowledge of RPG, CL, ILE, Free Format, SQLRPGLE, DB2/400.
· Proficiency with AS400 tools and products such as ROBOT, IBM Job Scheduler, Change Management tools.
· Experience with WRKQRY, SQL, JOB, JOBQ, and subsystem management.
· Incident management, problem management, daily system monitoring, and break-fix solutions for defects.
· Provide technical support to end-users of AS400 applications.
· Excellent problem-solving and analytical skills.
· Ability to work independently and guide team members.
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Leadership & Project Management
· Lead and mentor a team of AS400 developers.
· Interface with clients for quality assurance, issue resolution, and ensuring high customer satisfaction.
· Participate in project estimation, solution delivery, technical risk planning, code reviews, and unit test plan reviews.
· Guide teams toward developing optimized, high-quality code deliverables.
· Ensure adherence to organizational guidelines and processes.
· Strong communication and collaboration skills.
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- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
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