Job Description
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement
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Do
1. Lead automation roadmaps and strategies for various BUs
- Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
- Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
- Drive automation maturity in the shortlisted accounts to the next level
- Align the customers by showcasing Wipro s capability to drive automation and ROI achievement for the customer
- Ensure contractual commitments for a particular project are met by understanding the scope and requirements
- Ensure the desired software and infrastructures are implemented required for automation
- Ensure scalable standards of dashboard and process support system for active automation monitoring
- Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
- Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
- Come up with solution of the problems regarding automation persistent in development unit
- Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
- Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
- Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
- Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
- Receive feedback from the customers and align resources internally to close all the gaps
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Deliver
| No. | Performance Parameter | Measure |
|---|---|---|
| 1. | Client Engagement | CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) |
| 2. | BOT implementation | Work done by the bots for platform/non platform accounts, No. of platform accounts per DU |
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Exp and rates including mark up.
7 - 10 Yrs - 130 K/M
10 - 12 Yrs - 150 K/M
Location - PAN India.
Job Description: Microsoft Copilot Studio Technical Lead
Position Title
Microsoft Copilot Studio Technical Lead
Experience
7-12+ Years
Location
Hybrid
Job Summary
We are seeking an experienced Microsoft Copilot Studio Technical Lead to lead the design, development, deployment, and governance of enterprise-grade AI agents and copilots using Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI Services, and Generative AI technologies.
The role will be responsible for translating business requirements into scalable AI-driven solutions, providing technical leadership to development teams, establishing best practices, and ensuring successful delivery of intelligent automation and conversational AI solutions across the enterprise.
Key Responsibilities
Solution Design & Architecture
- Lead discovery workshops and convert business requirements into Copilot Studio solution designs.
- Design enterprise-grade copilots, virtual assistants, and AI agents using Microsoft Copilot Studio.
- Define architecture patterns, integration approaches, security controls, and governance frameworks.
- Establish reusable components, accelerators, and best practices for AI solution delivery.
Development & Technical Leadership
- Lead the development of conversational AI solutions using Microsoft Copilot Studio.
- Design and develop custom topics, agent instructions, skills, plugins, connectors, and integrations.
- Build intelligent workflows using Power Automate, Power Apps, and Azure services.
- Integrate enterprise applications using Dataverse, REST APIs, Microsoft Graph API, Azure Functions, and third-party platforms.
- Conduct code reviews and ensure adherence to development standards.
- Provide technical mentorship and guidance to developers and citizen developers.
AI & Agentic Solutions
- Lead implementation of Generative AI, Agentic AI, Retrieval-Augmented Generation (RAG), and multi-agent architectures.
- Configure enterprise knowledge sources including SharePoint, Dataverse, Azure AI Search, ServiceNow, and other business systems.
- Design orchestration strategies using topics, tools, connectors, MCP integrations, and agent flows.
- Optimize agent performance, prompt design, and response quality.
Governance, Security & Compliance
- Establish AI governance, security, compliance, and responsible AI practices.
- Implement DLP policies, access controls, authentication, and authorization mechanisms.
- Define operational procedures, deployment standards, and lifecycle management processes.
- Ensure solutions comply with organizational and regulatory requirements.
Delivery & Stakeholder Management
- Work closely with business stakeholders, architects, delivery managers, and customers.
- Lead Proof of Concepts (PoCs), Minimum Viable Products (MVPs), and enterprise implementations.
- Support effort estimation, solution planning, and technical proposal creation.
- Drive adoption, knowledge transfer, and enablement programs.
Required Skills & Qualifications
Technical Skills
- Strong hands-on experience with Microsoft Copilot Studio.
- Expertise in Power Platform (Power Apps, Power Automate, Dataverse).
- Experience with Microsoft 365 and Azure services.
- Knowledge of Azure OpenAI, Azure AI Search, and Generative AI concepts.
- Strong understanding of LLMs, Prompt Engineering, Agentic AI, and RAG architectures.
- Experience with REST APIs, Microsoft Graph API, and custom connector development.
- Proficiency in one or more programming languages: C#, Python, JavaScript, or PowerShell.
- Experience with DevOps, CI/CD pipelines, and solution deployment.
Leadership Skills
- Technical team leadership and mentoring experience.
- Strong stakeholder management and customer-facing skills.
- Excellent analytical, troubleshooting, and problem-solving capabilities.
- Ability to lead workshops, architecture discussions, and solution reviews.
Preferred Certifications
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Certified: Power Platform Developer Associate
- Microsoft Copilot Studio Certifications
- Azure AI Engineer Associate
- Azure Solutions Architect Expert
Mandatory Skills: AI ML Ops Infrastructure .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.