Job Description
Job Title:  Administrator L3
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/15/25
Job Description: 

Job Description

Location - PAN Indi

WO Value - 68k

 

Technical Specialist ITSM

 

  • Must have experience in ITSM, Integrations, support and operations activities
  • Must have experience in code and update set migrations and deployment activities
  • Responsible for working on the module design, giving technical inputs to custom configurations
  • Strong predisposition to achieve functionality with minimal customization
  • ServiceNow configuration, Knowledge Management, IT portal customizations, JavaScript, SNOW Integration to 3rd party applications, Inbound modules
  • Understand integration and dataflow diagrams, and designing the APIs that can be a point of stability to reconfigurations
  • Good in problem analysis and RCA/ RITM/SLA and Major Incident management
  • Knowledge of REST APIS, Oath and Tokens generations
  • Knowledge of RITMs and Catalogs development, Flow approvals, CMDB etc
  • Should be able to support user acceptance testing – UAT
  • Should support KT and handover to operations
  • CAD certification is mandator/ CSA Administrator
  • Good in SOPs creations and maintenance
  • Hands on to ServiceNow patch and upgrade knowledge/ cloning
  • Must have 5+ years of experience in ServiceNow

 

͏

Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

͏

͏
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.