Job Description
Job Title:  Administrator L3
Req Id:  102952
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/15/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location - PAN Indi

WO Value - 68k

 

Technical Specialist ITSM

 

  • Must have experience in ITSM, Integrations, support and operations activities
  • Must have experience in code and update set migrations and deployment activities
  • Responsible for working on the module design, giving technical inputs to custom configurations
  • Strong predisposition to achieve functionality with minimal customization
  • ServiceNow configuration, Knowledge Management, IT portal customizations, JavaScript, SNOW Integration to 3rd party applications, Inbound modules
  • Understand integration and dataflow diagrams, and designing the APIs that can be a point of stability to reconfigurations
  • Good in problem analysis and RCA/ RITM/SLA and Major Incident management
  • Knowledge of REST APIS, Oath and Tokens generations
  • Knowledge of RITMs and Catalogs development, Flow approvals, CMDB etc
  • Should be able to support user acceptance testing – UAT
  • Should support KT and handover to operations
  • CAD certification is mandator/ CSA Administrator
  • Good in SOPs creations and maintenance
  • Hands on to ServiceNow patch and upgrade knowledge/ cloning
  • Must have 5+ years of experience in ServiceNow

 

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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