Job Description
Job Title:  Administrator - L3
Req Id:  87812
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  8/7/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

ServiceNow Administrator

Rate:-200K/M

Rel EXP:- 7+

Location: Flexible (India preferred for proximity to eng teams)

Role Summary: Establish governance practices for the day to day health, maintenance and operation of the ServiceNow platform. This role ensures SN Operations and Maintenance practices and standards are embedded into Google’s IT Operations processes to maintain platform stability, performance and operational efficiency.

Key Responsibilities:

  • Document and Implement ‘in -platform’ best practices for the following areas (not exhaustive):

○ User and Group Administration

○ Implementation procedures for approved changes and enhancements

○ System upgrades and clone management

○ Performance monitoring and health checks

○ In-platform reports and dashboards

○ Advanced scripting for automation

  • Transition these practices into Google standards

Required Experience:

  • 7+ years direct hands-on experience in administering the ServiceNow platform in a very large enterprise (10,000+ users).
  • Led multiple major platform implementations and upgrades for large enterprise orgs  (project and release management)
  • Deep expertise of core ITSM and CMDB, and other modules, e.g. ITOM, ITAM and GRC
  • Expert level scripting capabilities (JavaScript, Glide, Angular JS) for automation
  • Proven ability to implement complex, bi-directional integrations with 1P and 3P enterprise platforms (e.g. SAP, Salesforce, Workday) using multiple API tools

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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