Technical Lead(O& M Support) - Airport domain
Role- Technical Lead
Location- Pune/Hyd
Band- B3
• Ability to lead small scale projects/enhancements end to end coordinating between different stakeholder including OEM, Business and internal supports team.
• Experience supporting variety of applications in large infrastructure projects
• Analyze business and IT processes, technologies and applications
• Good understanding of ITIL concepts and ability to incident management, problem management, change management and service requests fulfilment processes end to end
• Strong Stakeholders Management capabilities
• Ability to complete all work tasks with minimal supervision
• Vendor management including management of vendor resources hired for hands support to ensure SLA and SLO adherence
• Excellent time management skills to prioritize workload
• Develop, document and train others on IT systems and best practice procedures
• Should be flexible and enthusiastic to learn new application / systems.
• Prior Experience in O&M support on various system including upgrades and maintenance
Required :-
- Airport Domain Knowledge and experience is required with good understanding of airport ecosystem
- Experience in Airport Systems like Flight information Display systems , Airport Operations Database , Resource Management Systems , Visual Docking & Guidance System , Baggage Handling System , Airport Operations Control Center operations and its support system (But not limited to the above examples systems)
- Good understanding of infrastructure components like Servers, Network and Database
- Knowledge and experience of managing, administrating large/complex Integrations (Middleware component like MB/MQ/Data Power)
- Maintain application environment for new application upgrades, security patches, Windows updates, etc.
- Ability to define & review Business Continuity Plan, backup management policies
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Experience: 5-8 Years .
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