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Title:  Amazon Connect Developer

Requisition ID:  75068
City:  Hyderabad
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Responsibilities:

  • Working in project teams designing, building and maintaining Amazon Connect within infrastructure to provide 
  • strong business solutions.
  • Working in tandem with engineering team to identify & implement the most optimal cloud-based solutions.
  • Managing cloud environments in accordance with company security guidelines.
  • Ability to communicate with clients on a business level and translate their needs into technical solutions
  • Managing software evaluations for cloud migrations for customer service channels
  • Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations.
  • Experience collaborating across multiple functional and/or technical teams to deliver an Agile-based project
  • Setting up pilots and POC for solution evaluations and further migration to production
  • Providing digital experience, business automation solutions using AI/Client as well as contact center technologies

 

Basic Qualifications

  • Must have experience in delivering Lambda functions, especially in context of external service integrations
  • Experienced IVR developer with 3+ years of relevant experience in Amazon connect
  • Should have experience building both contact and chat flows in AWS connect
  • 5 years of IT Experience in customer service technologies including contact center cloud-based products,
  • solution design and implementation.
  • Experience building integrations across WFM, CRM (Salesforce, ServiceNow, Zendesk), Unified Communications,
  • Working knowledge of popular communications protocols and APIs such as WebRTC and SIP -1+ years of customer-facing experience, preferably in the enterprise space
    Experience developing solutions and passion for getting hands dirty with code/scripting preferably in python
  • good to have knowledge in any of these programming languages Node.js, Java, .NET)
  • Having knowledge in other IVR such as Genesys, Avaya etc. and the migration to Amazon connect is an added advantage

 Required Skills:

  • Amazon Connect, Contact Flow Design, Lambda Integration, Lex chatbot and Voicebot Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Forma, Contact Lens. Amazon Q, Bedrock.
Mandatory Skills: RPA .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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