Job Description
Job Title:  Associate Content Moderation
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  5/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Description

As a Content Reviewer with Wipro – Digital Operations & Platforms, you will play a pivotal role in ensuring the integrity of online content across various digital platforms. This role demands high levels of attention to detail and robust psychological resilience as you will be reviewing graphic, violent, sexual, or otherwise sensitive material in accordance with defined policies. Your work will directly influence the safety and quality of online spaces, acting as a guardian of the internet for users worldwide.

This full-time position involves 24x7 working hours with rotational shifts, including night and holiday work, based in Hyderabad (Client Location: Gachibowli). The role is categorized under Salary Band Group AA and requires adherence to strict confidentiality and compliance with legal and policy guidelines.

Key Responsibilities

  • Carefully assess a wide variety of user-generated content for compliance, focusing on identifying and categorizing content that violates guidelines — including but not limited to adult content, hate speech, illegal activities, violence, and sensitive topics like tragedy and death.
  • Apply your understanding of cultural sensitivities and current affairs to accurately evaluate content against regional and global standards.
  • Collaborate with cross-functional teams and participate in client meetings to stay abreast of policy updates and operational expectations.
  • Attend regular training sessions, quality assurance reviews, and wellness programs to maintain the highest performance and well-being standards.

Candidate Requirements

Applicants must hold a graduate degree in any discipline, with final results declared — candidates with pending results are not eligible. Multilingual proficiency is valued, especially the ability to read and write more than one regional language, enhancing content comprehension and accurate evaluation.

This role requires a customer-centric mindset, excellent communication abilities in English, and foundational knowledge of digital advertising concepts such as Adwords and AdSense.

Successful candidates demonstrate strong analytical and logical reasoning skills, time management abilities, and problem-solving competence within a fast-paced environment.

Review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy and take appropriate action,Attend all required trainings,Attend QA meetings Participate in wellness activities.

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Do

  • Support the content review process by accurately managing and documenting all content assessment transactions to meet quality standards.
    • Respond promptly and professionally to all incoming client requests via phone, email, or internal communication channels.
    • Meticulously document user identification details and nature of content concerns to maintain accurate records.
    • Maintain and update personal availability in internal tracking systems to optimize team productivity.
    • Track and document each query and action taken, ensuring transparency and effective resolution follow-through.
    • Adhere strictly to standard operating procedures and client Service Level Agreements (SLAs) for timely and effective resolution.
    • Utilize internal knowledge bases and resources to enhance problem-solving capabilities and client interactions.
    • Identify frequently occurring issues from call logs to support continuous process improvements.
    • Maintain up-to-date self-help documentation to expedite response times and client satisfaction.
    • Recognize signs requiring escalation and promptly notify team leaders to maintain service standards.
    • Ensure complete and accurate communication of product information and policy disclosures throughout client interactions.
    • Comply fully with service agreements to protect the organization from legal challenges.

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Deliver Excellent Customer Service

  • Provide comprehensive support addressing client queries through effective diagnosis and troubleshooting.
    • Guide clients step-by-step in navigating platform features and resolving issues professionally and courteously.
    • Maintain meticulous logs and records for all customer communications following established protocols.
    • Record all interactions accurately using designated tracking tools to ensure data integrity and service accountability.
    • Offer alternative solutions proactively to retain client engagement and satisfaction.
    • Communicate clearly and appropriately tailored messages depending on the audience and situation.
    • Conduct timely follow-ups and scheduled callbacks to ensure continuous client satisfaction and adherence to SLAs.

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Build Capability for Operational Excellence

  • Commit to ongoing learning to uphold superior service levels within the client account.
    • Participate actively in all mandatory product and process trainings, remaining current with evolving product features and regulations.
    • Engage in client-specific training programs to tailor delivery to client expectations and standards.
    • Collaborate with team leaders to identify knowledge gaps, training opportunities, and skill development needs.
    • Pursue self-directed learning and build professional networks to foster continuous personal and professional growth.

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Performance Metrics and Expectations

No Performance Parameter Measure
1 Process Number of content cases accurately reviewed and resolved per day; adherence to quality standards and process compliance; on-time fulfillment of process-specific SLAs; positive pulse scores and favorable customer feedback ratings.
2 Self-Management Overall productivity and efficiency metrics; adherence to attendance and punctuality standards; completion of all assigned training hours; successful accomplishment of technical trainings to enhance expertise.

At Wipro Technologies, we are dedicated to fostering an inclusive work environment that values diversity and promotes equal opportunity. Join us and become part of a global team committed to innovation, learning, and digital transformation.
Mandatory Skills: Content Moderation .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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