Job Description
Business Analyst - Trust & Safety business
͏
Key Responsibilities - Lead enterprise-wide strategic roadmap across programs, connecting business strategy with customer success metrics
- Leadership & Strategy
- Lead Team Operations: manage a team of Business Analysts in their day-to-day operations, focused on market-level research and innovation, support administrative tasks and career progression through performance management
- Transformation / Automation evangelist: drive conceptualization to implementation road map of tools and applications using new-age technologies (focusing on AI)
- Project Management: work with cross-functional team(s) for timely execution of pilot projects / audits, maintaining high standards for quality
- Customer Engagement & Innovation: front-end customer visits / reviews, showcasing innovative ideas and solutions that enhance client experience and strengthens partnership
- Strategic Focus on Process & User Experience: through study of market and new-age technologies around content review / moderation space
- Lead Business Reviews: Drive periodic business reviews with leadership and stakeholders
- Process Improvement & Innovation
- Incumbent is expected to have a forward-thinking mind-set for process improvement, problem solving capabilities and innovation around Workflow Optimization, Efficiency Initiatives
͏
- Documentation & Policy Analysis
- Business Requirements Documentation (BRD): Assist / Prepare detailed BRDs for AI, automation / transformation projects, ensuring proposed workflows are completely and accurately captured
- Policy Study: Evaluate and assess program policies for their content and interpretation levels
- Communication & Collaboration
- Maintain transparent communication within and across teams
- Maintain cohesive work environment
- Display a collaborative and team-player attitude
͏
Key requirements
- Location: Hyderabad
- Experience: 5-6 years of managerial / supervisory experience with at-least 5 direct reportee(s)
- Skill: Graduate / Post-Graduate (preferably in Systems, AI, Maths), hands-on experience of data analysis, Reports and analytics - knowledge of Power-BI, fluency in verbal & written English
͏
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.