Job Description

** Immediate Joiner preferred for the current role

Provide L2/L2+ operational support for Citrix environments including Citrix DaaS (Azure) and on-prem CVAD infrastructure.

• Monitor and troubleshoot issues related to Citrix Virtual Apps and Desktops, VDI sessions, application delivery, and user connectivity.

• Manage and support Citrix components including Delivery Controllers, StoreFront, Citrix Gateway, Citrix Studio, Director, and VDAs.

• Support Citrix PVS / MCS environments including vDisk management, image updates, and machine provisioning.

• Troubleshoot performance issues, login delays, session latency, and application launch problems.

• Work with infrastructure teams to troubleshoot issues related to Active Directory, DNS, networking, and Azure infrastructure.

• Assist with patching, upgrades, and configuration changes within the Citrix environment.

• Monitor system health and performance using Citrix Director and monitoring tools.

• Support incident, problem, and change management processes.

• Document troubleshooting steps, solutions, and operational procedures.

 Required Technical Skills

• Strong experience with Citrix Virtual Apps and Desktops (CVAD).

• Experience supporting Citrix DaaS environments on Microsoft Azure.

• Hands-on experience with CVAD versions 2402 and/or 2507.

• Good understanding of Citrix architecture and components:

◦ Delivery Controllers

◦ StoreFront

◦ Citrix Gateway

◦ Citrix Studio & Director

◦ VDAs

• Strong troubleshooting skills for:

◦ VDI connectivity issues

◦ Session performance problems

◦ Profile or login delays

◦ Application launch failures

• Good understanding of Active Directory, DNS, Group Policy, and Windows Server.

• Experience working with PowerShell for Citrix administration is preferred.

. Working knowledge on Citrix WEM

 Good to Have Skills

• Experience with NetScaler VPX / Citrix ADC administration or troubleshooting.

• Knowledge of Microsoft Intune / Endpoint Management.

• Familiarity with Azure networking and cloud infrastructure.

• Experience with Citrix PVS or MCS provisioning.

• Exposure to monitoring tools such as Citrix Director, Uber Agent, or similar.

 Soft Skills

• Strong troubleshooting and analytical skills.

• Ability to work in 24x7 support environments or rotational shifts if required.

• Good communication and documentation skills.

• Ability to collaborate with cross-functional infrastructure teams.

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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