Job Description
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
| >>Responsible for doing FTE sizing for new/existing business, providing optimized solution. Coordinate with various stake holders and provide inputs from WFM standpoint. >>Individual Contributor role >>Utilization optimization opportunity identification >>Understanding the customer requirements >>Providing the solution to meet the customer requirements >>Customer Relationship >>End to End WFM Support >>Ability to work on all planners and other analytics key deliverables >>Analysis of reports including process dashboards & initiate appropriate action plans. >>Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. >>Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas. >>24 X 7 availability as per the RFP requirement |
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.